If you decide to pay for the return label yourself, please be sure to use a shipping method with tracking and provide the tracking number to us. The best way to initiate a return/exchange request is to contact us by email at Be sure to include your order number.ĭo not send the items back before receiving a return confirmation from us. ![]() If you refuse to respond, the package will be returned us and you will be responsible for the return shipping cost. Please note when we pay for the import fees and taxes, the carrier may still contact you for information. Up on receipt we will refund the order minus the shipping cost for the return. In case you refuse the package on delivery, refuse to pay applicable fees billed to you by the carrier or do not respond to carrier's messages (by email/phone) or in any other case where the package is returned back to us, you will be responsible for the shipping costs billed to us by the carrier to bring the package back. But if you paid $10 for express shipping, you will receive a refund minus $10. Find the Kryptonite Stainless Steel Round Padlock for only 16.99 or check out our massive selection of Padlocks. For example: if you picked free shipping at the checkout and your return was accepted by us, we will issue a full refund. With the exception of defective or incorrectly shipped items, any shipping charge paid when the order was placed, is not refundable for exchange/returned orders. Unless expressly stated otherwise on the product page at the time the order is placed.
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